1. Return and Exchange Window

Eligible products may be returned or exchanged within
7 calendar days from the date on which the order is
delivered.

A return or exchange request submitted after the 7-day period may not
be accepted unless:

• The product has a manufacturing defect
• The product was damaged before or during delivery
• An incorrect product was delivered
• The product is materially different from its website description
• A longer period is required under applicable law or an express
  product warranty

2. Products Eligible for Return or Exchange

A product may be eligible for return or exchange when:

• The wrong product, colour, size or quantity was delivered
• The product was received in a damaged condition
• The product has a manufacturing defect
• The product is materially different from the description or images
• The customer wishes to request an eligible size exchange
• The customer has changed their mind and the product satisfies all
  return-condition requirements
• The product was delivered materially later than the confirmed
  delivery schedule, except where the delay resulted from events
  beyond the reasonable control of MAMS

3. Condition of Returned Products

To qualify for a return or exchange based on size, preference or change
of mind, the product must:

• Be unused, unworn and unwashed
• Be free from stains, damage, perfume, body odour and makeup marks
• Have all original tags, labels and accessories attached
• Be returned in its original product packaging
• Not have been altered, stitched, repaired or modified
• Not show signs of wear, washing or improper handling
• Be accompanied by the order number or proof of purchase

MAMS may refuse a preference-based return or exchange where the returned
product does not satisfy these conditions.

These conditions will not be used to unfairly deny a remedy for a
product that was defective, damaged, incorrectly supplied or materially
different from its description at the time of delivery.

4. Non-Returnable Products

For hygiene, health and safety reasons, the following products are not
eligible for return or exchange after their packaging or hygiene seal
has been opened:

• Maternity panties and other intimate innerwear
• Feeding or nursing bras that have been worn or tried on
• Breast pads and nursing pads
• Opened personal-care or hygiene products
• Opened feeding or baby-care accessories
• Products that come into direct contact with the body for hygiene use
• Products with removed hygiene seals

The following products may also be non-returnable:

• Personalised, customised or made-to-order products
• Products altered according to customer instructions
• Gift cards, vouchers or promotional credits
• Products clearly marked as “Final Sale” or “Non-Returnable” before
  purchase
• Free gifts supplied as part of a promotion

A non-returnable classification does not remove the customer’s rights
where the product is defective, damaged, incorrectly supplied, unsafe
or materially different from what was advertised.

5. Size and Product Exchanges

Eligible garments may be exchanged for another available size, colour
or product within the 7-day exchange period.

All exchanges are subject to:

• Product availability
• The returned item passing the quality inspection
• Payment of any price difference
• Applicable return or reshipping charges

If the replacement product costs more than the returned product, the
customer must pay the difference before dispatch.

If the replacement product costs less, the balance may be refunded or
provided as store credit, depending on the agreed resolution.

If the requested replacement is unavailable, MAMS may offer:

• An alternative product
• Store credit
• A refund for the eligible product

6. Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect product, please
contact MAMS as soon as reasonably possible, preferably within
48 hours of delivery.

Please provide:

• Your full name
• Order number
• Registered mobile number or email address
• A clear description of the problem
• Photographs showing the product, tags and packaging
• An unboxing video, where available

Photographs or an unboxing video may help us investigate the complaint.
The absence of an unboxing video will not automatically remove any
statutory consumer right.

After verification, MAMS may provide an appropriate remedy such as:

• Replacement with the correct product
• Replacement of the defective product
• Repair, where suitable and agreed
• Store credit
• A full or partial refund

MAMS will bear reasonable return and replacement shipping costs where
the return is accepted because of a defect, damage, incorrect supply or
material difference from the product description.

7. How to Request a Return or Exchange

To request a return, exchange or refund, email:

support@mamsupplements.com

Your request should include:

• Customer name
• Order number
• Product name and size
• Reason for the return or exchange
• Whether you are requesting a refund or replacement
• Relevant photographs or videos, where applicable

Please do not send a product to the MAMS business address before
receiving return authorisation or instructions from our customer-support
team.

Unauthorised returns may be delayed, refused or sent back to the customer.

8. Return Shipping and Reverse Pickup

Where reverse pickup is available for the customer’s PIN code, MAMS may
arrange collection through a courier partner.

Where reverse pickup is unavailable, the customer may be asked to send
the product through a reliable trackable courier service.

Returns caused by MAMS or product issues

MAMS will bear reasonable return shipping costs when the return is due
to:

• A damaged product
• A manufacturing defect
• An incorrect product supplied by MAMS
• A missing item confirmed by MAMS
• A product materially different from its description

Size, preference or change-of-mind returns

For an approved return or exchange requested because of size, colour,
personal preference or change of mind, the customer may be responsible
for the return and replacement shipping costs.

Any applicable shipping charge will be communicated before the return
or exchange is processed.

9. Return Inspection

All returned products will be inspected after they are received by MAMS.

The inspection may verify:

• The identity of the returned product
• The product’s condition
• Whether tags and labels are attached
• Whether the product has been worn, washed or altered
• Whether all accessories and packaging have been returned
• The claimed defect, damage or incorrect supply

MAMS will notify the customer whether the return has been approved,
rejected or requires additional information.

10. Refund Method

Once a return has been received, inspected and approved, the refund will
generally be issued through the original payment method.

Refund methods may include:

• Refund to the original debit card or credit card
• Refund to the original UPI account
• Refund through the original payment gateway
• Bank transfer or UPI refund for Cash on Delivery orders
• Store credit where selected or agreed by the customer

Customers requesting a Cash on Delivery refund may be required to
securely provide their bank-account or UPI details.

MAMS will not request your UPI PIN, card CVV, OTP or internet-banking
password to process a refund.

11. Refund Processing Time

Approved refunds will normally be initiated within
7 business days after the returned product has been
received and successfully inspected.

After MAMS initiates the refund, the amount may take an additional
5 to 10 business days to appear in the customer’s
account, depending on the bank, card issuer, UPI provider or payment
gateway.

MAMS is not responsible for a delay caused solely by the customer’s
bank or payment provider after the refund has been successfully
initiated, but we will provide reasonable assistance where required.

12. Shipping and Other Charges

Original shipping charges, Cash on Delivery charges and convenience
charges are generally non-refundable for returns based on size,
preference or change of mind.

These charges will be refunded where appropriate if:

• MAMS supplied an incorrect product
• The product was damaged or defective at delivery
• The complete order was cancelled by MAMS
• The order was not delivered
• A refund of such charges is required under applicable law

13. Partial Refunds

A partial refund may be considered where:

• Only part of a multi-product order is returned
• A minor issue is accepted by the customer without replacement
• A promotional discount must be recalculated after a partial return
• A free gift or bundled product required for the promotion is not
  returned

Any proposed partial refund will be explained to the customer before it
is finalised.

14. Promotional, Discounted and Bundled Orders

Products purchased during a sale or promotional campaign may be returned
or exchanged only according to the conditions displayed with that offer.

Where a product was purchased as part of a bundle or “Buy One Get One”
offer, all products forming part of the offer may need to be returned
together.

If only part of a promotional order is returned, the refund may be
recalculated based on the price and discount applicable to the products
retained by the customer.

Sale or promotional restrictions do not remove statutory remedies for
defective, damaged, unsafe, incorrectly supplied or misrepresented
products.

15. Order Cancellation

Customers may request order cancellation before the order has been
packed or dispatched.

Once an order has been dispatched, cancellation may not be possible.
The customer may request an eligible return after delivery.

If MAMS cancels a prepaid order, the full amount received for the
cancelled products will be refunded.

Cash on Delivery may be restricted for customers associated with
repeated order refusals, false orders or unsuccessful deliveries.

16. Refund Not Received

If an approved refund has not been received after the expected
processing period:

1. Check the original payment account or bank statement
2. Contact your bank, card issuer, UPI provider or payment gateway
3. Email
   
   support@mamsupplements.com
   
   with your order number and refund reference

MAMS will review the refund status and provide available transaction
details.

17. Consumer Rights

Nothing in this policy limits or excludes any mandatory right or remedy
available to a customer under applicable Indian consumer-protection law.

MAMS will not rely on a “No Return” or “Final Sale” restriction to deny
an appropriate remedy where a product is:

• Defective or damaged
• Spurious or unsafe
• Incorrectly supplied
• Materially different from its advertised description
• Missing from the delivered order
• Not of the quality or characteristics represented by MAMS

18. Grievance Redressal

Customers may contact MAMS regarding unresolved return, refund,
exchange, cancellation or product complaints.

Primary Grievance Officer

Name: Nabeel PP

Designation: Partner and Grievance Officer

Alternate Grievance Contacts

• Mujeeb Rahman – Partner
• Mohammed Nithin – Partner
• Rakesh PR – Partner

Email:

support@mamsupplements.com

Website:

https://mamsupplements.com

Business Hours:
Monday to Saturday, 10:00 AM to 9:00 PM IST

MAMS will acknowledge receipt of a consumer complaint within
48 hours and will endeavour to resolve it within
one month from the date of receipt.

19. Changes to This Policy

MAMS may update this Refund, Return and Exchange Policy to reflect
changes in products, delivery arrangements, business practices or
applicable legal requirements.

The revised policy will be published on this webpage with an updated
“Last Updated” date.

Changes will not unfairly remove rights relating to an order that was
already placed before the revised policy became effective.